Ordering Policies

HOW TO ORDER:

   1) Add the items to your shopping cart. You can click on "Estimate Shipping" at anytime to see the available shipping options and costs for the current weight of your order.
   2) Click on the orange "PayPal Checkout" button on the summary page that shows the items in your shopping cart.
   3) Log into PayPal if you have an account already OR enter your credit card information to use any valid credit card. Your payment will be handled securely via PayPal (we will not see your credit card information).
   4) Continue to the next screen, which will allow you to select or enter your shipping address.
   5) When you continue to the next screen, you will be back on this website and be able to select your shipping method and review your order. Please check your order for accuracy, we are not responsible for any errors you make when ordering custom products.
   6) If your order is displayed correctly, click on the red "Place Order" button at the bottom of the page. You should then see an order confirmation screen and receive a receipt emailed to you.


ACCEPTED PAYMENT METHODS:

   We currently only accept PayPal and credit cards processed through PayPal as payment methods for orders placed through our website. We do not start work on orders until the order is paid in full.

 
 
DEFECTIVE PRODUCTS AND OUR PRODUCT WARRANTY:

   All of the products on our website are fully tested prior to being shipped to you to ensure quality and complete functionality. We offer a limited warranty on our Ready to Install Lightbars and Accessories as well as In Stock, Pre-Designed, and Custom Designed models. It is possible for products to be damaged during shipment due to rough handling by the USPS. When you receive your order, you must test all products within 24 hours and notify us if there are any problems.

   In order for your product(s) to qualify for the limited warranty, you must email us within 24 hours of receiving the product (according to the date and time stamps of the USPS tracking and the email we receive from you) advising that you have tested the product and it is working properly. Your product(s) will then warrantied against defects for 30 days following the date of delivery. If within those 30 days your product stops working, please contact us for further warranty details. The following circumstances will void your limited warranty: 1) cutting any wires or tampering with the product in any way, 2) using the wrong voltage with your product, 3) rough handling of the product that causes the damage/malfunction, or 4) any modifications to the product. The following products are EXCLUDED from the limited warranty: 1) 4-Tone Police Siren, 2) Fire Engine Siren, and 3) Ghostbusters Ecto-1 Siren.

   If your item malfunctions within the warranty period stated above, or your product arrived to you malfunctioning or damaged, please EMAIL US immediately for further instructions on how to return the item for repair or replacement. Do not send the product back without first obtaining authorization from us.

   We do not offer a warranty of any kind for repair or replacement of parts, kits, or any do it yourself items.  

 
 
ORDER PROCESSING/SHIPPING TIMES:

   Please visit the CONTACT US page for a detailed explanation on how long it will take for your order to ship.


 
CANCELING AN ORDER OR RETURNING AN ORDER FOR A REFUND:

   If you placed an order for IN STOCK products, you may cancel the order any time prior to shipment. Once the order ships, we do not allow order cancellations. In Stock products include: In Stock Decals, In Stock Models, Non-Working Models, Non-Working Lightbars, Model Parts, LEDs, Wire, and Kits.

   If you placed an order for a Custom Designed Model or Print to Order Decals, we do not allow order cancellations.

   If you placed an order for a stock/default version of a Ready to Install Lightbar or Accessory, you may cancel the order any time prior to shipment. If your order is for a customized version of a Ready to Install Lightbar or Accessory, we do not allow cancellations. 

   Once you receive your order, we accept returns on IN STOCK products and stock/default Ready to Install Lightbars and Accessories on a case by case basis. Please email us to arrange for the return. If your return is authorized, it may be subject to a 15% return fee. We also do not refund the original shipping paid for the order or the return shipping costs. We do not accept returns on custom products or decals. Any products returned must be in original condition and fully functional.


ORDER ERRORS:

   Please check your order prior to submitting it, including verifying that the notes (if any were required) that you entered for a product were clear and accurate and that all options you selected for a product are correct. Once we build the product, there are no returns because you made a mistake when ordering.