Contact Us

If you have any questions regarding any of our products or about a product you received, please EMAIL USfor the fastest response. Please check the Frequently Asked Questions below to see if the answer to your question is there before you email us.

If you received a product that is malfunctioning, please EMAIL US immediately and explain the issue. DO NOT SEND THE PRODUCT BACK TO US without first receiving authorization as it might be an issue that you can resolve without sending it back.


1) What is the shipping cost to... my zip code, my country, etc?

    We ship Worldwide and offer several shipping methods. To determine the shipping cost for the items you want to order, add the items to your shopping cart and then click on GET SHIPPING QUOTE. The shopping cart will display available options and the prices for the items in your shopping cart.

2) I received my order but there were no instructions included, can you send me the instructions?

   Click on the INSTRUCTIONS link at the bottom of the page to access instructions for our various kits.

3) Can you make XYZ model for me with my department's decals on it?

    At this time, our custom designed models are limited to what you see available to order on the website. If you do not see a particular model, paint color, or decals on the website, it means we cannot make it. We do not currently do custom decals, we do not currently do custom painting, and we do not manufacture base models (we can only customize existing models currently available or in production by the various manufacturers).

4) What is the status of my order? How long will it take for my order to ship?

    To see the status of your order, simply log in and view it online. Of course your next question is going to be, well when will it ship since the order status shows it hasn't shipped yet? The shipment times will vary based on what you order and when your order was submitted. Parts, decals, kits, and non-working items generally ship within 2-5 business days if they are in stock. Ready to Install Lightbars and Accessories generally ship within 5-15 business days (NOTE: lightbars with a product/item number starting with "MFCC-" take 4-8 weeks for shipment). Pre-Designed "working" models generally ship within 10-20 business days. Custom Designed models generally ship within 15-25 business days (for Basic & Deluxe) up to 3 months (for Museum); if you order a Custom Designed model with "Print to Order" decals, it can take up to 4 months for it to ship. The aforementioned shipping times are estimates only and vary due to our current production schedule (production is not done daily) the amount and complexity of the pending orders that are ahead of yours.