Contact Us

If you have any questions regarding any of our products or about a product you received, please EMAIL USfor the fastest response. Please check the Frequently Asked Questions below to see if the answer to your question is there before you email us.

If you received a product that is malfunctioning, please EMAIL US immediately and explain the issue. DO NOT SEND THE PRODUCT BACK TO US without first receiving authorization as it might be an issue that you can resolve without sending it back.


1) What is the shipping cost to... my zip code, my country, etc?

    We ship Worldwide and offer several shipping methods. To determine the shipping cost for the items you want to order, add the items to your shopping cart and then click on GET SHIPPING QUOTE. The shopping cart will display available options and the prices for the items in your shopping cart.

2) I received my order but there were no instructions included, can you send me the instructions?

   Click on the INSTRUCTIONS link at the bottom of the page to access instructions for our various kits.

3) Can you make XYZ model for me with my department's decals on it?

    At this time, our custom designed models are limited to what you see available to order on the website. If you do not see a particular model, paint color, or decals on the website, it means we cannot make it. We do not currently do custom decals, we do not currently do custom painting, and we do not manufacture base models (we can only customize existing models currently available or in production by the various manufacturers).

4) What is the status of my order? How long will it take for my order to ship?

    To see the status of your order, simply log in and view it online.
       PROCESS: This means your order has been received and is pending being built/assembled and shipped.

       COMPLETED: Your order has shipped. The tracking number will be provided within the order page.

     Please view our TERMS AND CONDITIONS page to get estimated time frames for when your order will be processed and shipped.